Returns & Refunds

The card is a small physical product bought online, so you have a cancellation right on top of the usual protections for faulty goods.

Before It Ships

Email us before your card is posted and we'll cancel the order and refund you in full, straight back to the card or Apple Pay you paid with. Refunds usually show within 5 to 10 business days.

Changing Your Mind

If you are a consumer in the UK or EU you have 14 days from the day the card arrives to cancel, for any reason and without explaining why. Tell us within that window and send the card back within 14 days of telling us.

We refund the price of the card and the standard delivery cost within 14 days of receiving it back. Return postage is yours to pay unless the card was faulty or we sent the wrong thing.

If It Arrives Faulty

Cards are passive and have nothing to break, but if yours doesn't read reliably, email us and we'll replace it. You do not need to be within the 14 days for this, and we cover the postage.

A replacement means the original card is deactivated on our side, so keep only the one you end up using.

If It Doesn'T Arrive

Contact us if it hasn't turned up within 14 days of dispatch in the UK, or 30 days internationally. We'll resend or refund.

Subscriptions

Plus is billed by Apple, so refunds for it are handled by Apple rather than by us. Request one through Apple's “Report a Problem” page or your purchase history.

How To Start A Return

Email the address on your receipt with your order number. You do not need a form or a returns number.